— Say hello
We'd love to hear from you.
Skincare questions, order help, press, partnerships — every message lands in our inbox. Average reply time: under 4 hours, Mon–Fri.
— Send a message
Tell us what you're looking for
Every message is read by a real human — usually Sofia, sometimes Maya. We answer within one business day.
— Common questions
Before you write, start here.
Most questions land in one of these — but if yours doesn't, the form is right above.
Standard U.S. orders arrive in 3–5 business days, free over $50. Express
options at checkout. International ships in 7–14 days via DHL.
Try anything for 60 days. If it's not right, return for a full refund —
even if the bottle's half-empty. We handle the return label.
Yes to both. Leaping Bunny certified, and the entire line is vegan except for two products that use ethically sourced beeswax —
clearly labeled.
Order the refill pouch for any primary product — same formula, 70% less
packaging. Pour into your glass bottle and you're set. Subscribe to save
15%.
Yes — we partner with select boutiques and clinics. Email wholesale@glowing.com
with your shop details for our lookbook.